Policies & Terms

Booking Appointments

• Appointments must be booked in advance.
• When booking, please provide accurate information about your desired hairstyle, length, braid size, and any additional services.
• A 25% deposit is required to secure your appointment. The deposit will be applied to the total service cost.

Cancellations and Rescheduling

• At least 24 hours' notice is required to cancel or reschedule an appointment.
• Deposits may be forfeited for late cancellations or missed appointments, subject to applicable law and the agreed booking terms.
• If you cannot attend your appointment, please get in touch as soon as possible.

Late Arrivals

• A 15-minute grace period is provided for late arrivals.
• Any additional charges will be communicated and agreed upon before the service begins.

Hair Preparation

• Please arrive with clean, detangled hair.
• Additional services, including detangling, may incur an additional charge.
• Please give advance notice of any scalp sensitivity or hair concerns relevant to your service.

Hair Extensions and Products

• Please get in touch promptly if you receive a defective or incorrect product. Returns and exchanges are subject to applicable product terms.

Payments and Refunds

• The remaining balance is due when the service is completed.
• A refund is not available once a service has been completed.
• Any dislike or concerns must be communicated at the beginning of the service.
• Accepted payment methods: cash, card, and Zelle.
• Any additional charges must be discussed and agreed upon before the service begins.

Hairstyle Changes

• Please select your desired hairstyle before your appointment.
• Changes to the style, length, or braid size may result in additional charges or require a new appointment.
• Any price change will be communicated before the service proceeds.

Satisfaction and Hair Care

• Please communicate any concerns about your hairstyle before leaving your appointment.
• If you have concerns about the completed service, please get in touch within 24 hours so we can discuss an appropriate resolution.
• Hairstyle results and longevity depend on hair type, maintenance, and proper aftercare.

Safety and Respect

• Respectful behavior is expected from both clients and the braider.
• I reserve the right to stop a service if unsafe or abusive behavior occurs.
• Children must be supervised by a responsible adult at all times.

Service Location

• Services are provided in Southington, CT 06479.

Questions about any of these policies? Get in touch before you book.